Yes! We are proudly a Canadian-based small business. All orders are processed and shipped from Canada.

We create handcrafted and personalized items including hoodies, sweatshirts, t-shirts, tote bags, tumblers, mugs, and event giveaways for weddings, birthdays, church functions, and more. Many of our designs are faith-based, inspirational, or motivational, but we also offer fully customized pieces.

Absolutely — we love bringing your ideas to life! Whether it's a name, Bible verse, quote, or event-themed design, we’re more than happy to work with you to create something special. Just reach out to us at brecrafts11@gmail.com or through our contact page to get started.

Once you place your order, we begin processing it within 1–2 weeks. This time may vary depending on product volume, design complexity, and availability of materials. If you’re working with a tight timeline, feel free to message us — we’ll always do our best to accommodate your needs!

Yes! You’ll receive an email confirmation right after placing your order. If you don’t see it within a few minutes, be sure to check your spam or junk folder. Still need help? We’re just an email away at brecrafts11@gmail.com

After shipping, we’ll send you a tracking number via email. You can use this number to monitor the delivery status through the carrier.

Yes! We ship across Canada and internationally (by request). If you’re local to Oakville, Milton, or Burlington, you can select the Local Pickup option at checkout — we’ll reach out to coordinate a convenient time.

We sure do! Orders over $100 CAD automatically qualify for free standard shipping within Canada. For smaller orders, shipping is calculated at checkout based on your location.

Yes, and we’d love to help! We accept bulk orders for weddings, church groups, businesses, ministries, and more. Just send us a message with the details, and we’ll be happy to provide a custom quote.

Of course! If you need your order sooner than our usual processing time, we do offer rush options for an additional fee. Please reach out before placing your order so we can confirm availability and timeline.

If your tracking information shows that your order has been delivered but you haven’t received it, we recommend checking with neighbors, household members, or your local post office, as packages are sometimes delivered to nearby addresses or held for pickup.

Please note that BRE Crafts is not responsible for lost, stolen, or misdelivered packages once they have been marked as delivered by the shipping carrier. We do not offer refunds or replacements for items that are confirmed as delivered.

However, we understand how disappointing this can be. If your package is missing, please email us at brecrafts11@gmail.com, and we’ll be happy to assist you in contacting the carrier or guiding you through the claims process if eligible.

For international orders (outside of Canada), your package may be subject to customs fees, import duties, or local taxes depending on your country’s regulations.

Please note that BRE Crafts is not responsible for any additional charges incurred upon delivery. These fees are determined by your local customs office and are the responsibility of the customer.

We recommend checking with your country’s customs authority prior to ordering so you’re aware of any potential charges. We’re happy to help answer any questions about what to expect—just reach out to us at brecrafts11@gmail.com.

To keep your custom pieces looking fresh and vibrant, we suggest:

• Washing inside out in cold water
• Using mild detergent
• Tumble drying low or hang drying
• Avoiding bleach and fabric softeners
• Not ironing directly over the design

A little care goes a long way in keeping your item beautiful!